About Devices

The following actions are available for Devices:

    Manufacturing Devices (System Admins only)

    Manufacturing Devices from Database (System Admins only)

    Expiring Manufacturing-In-Progress Devices (System Admins only)

    Registering Devices from the Content Pane (System Admins only)

    Registering Devices from the Device Display Screen

    Unregistering Devices from Organization (System Admins only)

    Decommissioning Devices (System Admins only)

    Modifying Devices 

    Modifying Organizational Hierarchy for Devices 

    Viewing Devices 

    Unregistering Devices from Organization (System Admins only)

    Delegating a Device 

    Un-Delegating a Device

    Triggering Emergencies Remotely (Organization Admins only)

    Tracking Devices

    Sending Action Messages to a Device 

    Assigning Devices 

    Uassigning Devices 

Manufacturing Devices

To manufacture a device:

1. In the navigation pane, under the Hardware section, right-click Devices

and select Manufacture Device.

The Manufacture Device wizard displays.

2. From the Model drop-down menu, select the device model you want to manufacture.

3. From the Software Image drop-down menu, select software image the device will use.

4. From the Cellular Carrier drop-down menu, select the cellular provider for the device.

5. In the ICCID field enter ICID number of the device.

6. In the Serial Number field, enter the device serial number.

7. Click Next.

8. Click OK.

The Program Device page displays. A Device ID and a New Password that the device can use to log in to the RiskBand ARIES Manager are displayed on the screen.

9. After you have noted the information on the screen, click Finish.

The device is created and is displayed in the Devices content pane.

Manufacturing Devices from Database

 

Note:   Devices that were created from earlier databases can be imported into the current version of the RiskBand ARIES Manager as long as the following conditions are met: 1) there is only one device model, 2) there is only firmware build uploaded, and 3) there is only one firmware model mapping

 

Note:   Devices that are imported from the database will have the same device ID and Password that they did in the previous database. In order to program a physical device to use the device in the RiskBand ARIES Manager, you will need to have recorded those values.

If you no longer have those values you will need to manufacture devices manually (see Manufacturing Devices).

To manufacture a device from a database:

1. In the navigation pane, under the Hardware section, right-click Devices and select Manufacture Devices from Database.

The Manufacture Devices from Database dialog box appears.

2. Fill in all the fields in the dialog box. For information on the values for these fields, contact customer support.

3. Click OK.

Devices from the earlier database will display in the content pane.

Expiring Manufacturing-In-Progress Devices

 

Note:   This functionality is only available to system administrators.

During the manufacturing process, partially assembled devices are registered with the RiskBand ARIES Manager. You can set the number of hours you want these partially assembled devices to remain in the RiskBand ARIES Manager.

To set the maximum hours a partially assembled device will remain in the RiskBand ARIES Manager:

1. In the navigation pane, under the Hardware section, click Devices.

2. From the Devices content pane, right-click the device you want to set the retention hours for and select Expire Manufacturing in-Progress Devices.

You can also Ctrl-Click or Shift-Click on multiple devices if you want set retention hours for a group of devices.

3. In the Max Hours to Retain Manufacturing-In-Progress Devices field, enter the number of hours you want to retain partially manufactured devices in the RiskBand ARIES Manager. The maximum value is 8,760 hours, or one year.

4. Click OK.

The retention time is set for the selected devices.

Registering Devices to Organization

Devices can be registered to an organization in two ways:

    Software — by selecting the devices from the Devices content pane (system administrators only)

    Physical — by manually entering registration codes that display on RiskBand devices

Registering Devices from the Content Pane

 

Note:   This functionality is only available to system administrators.

To register a device to an organization from the RiskBand ARIES Manager:

1. In the navigation pane, under the Hardware section, click Devices.

2. From the Devices content pane, right-click the device you want to register to an organization, and select Register Device to Organization.

You can also Ctrl-Click or Shift-Click on multiple devices if you want register a group of devices at the same time.

The Register Device to Organization dialog box appears. Descriptions of the fields and drop down menus on this dialog box can be found in Components of the Register Device to Organization Screen.

3. Select the options you want from the drop-down menus, and after you are finished click OK.

The devices are registered with the organization. The Device Name Prefix of the organization displays on the RiskBand device.

Registering Devices from the Device Display Screen

To register a device to an organization using the registration code displayed on the device:

1. In the navigation pane, right-click Device > Register Device to Organization.

The Register Device to Organization dialog box appears which contains the following components.

Table 30:    Components of the Register Device to Organization Screen

Component

Required/

Optional

Description

Organization

Required

Select the organization you want to register the device or devices to from the the drop-down menu.

Registration Code

Required

If you have RiskBand devices, you can enter the registration codes on the device display screen. Separate entries with commas.

If you have selected devices, the registration of codes of the selected devices will appear in this field.

Devision

Optional

If you want to register the device into a division, select a division from the drop-down menu.

Group

Optional

If you want to register the device into a group, select a group from the drop-down menu.

2. Select the options you want from the drop-down menus, and after you are finished click OK.

The devices are registered with the organization. The Device Name Prefix of the organization displays on the RiskBand device.

Unregistering Devices from Organization

To unregister a device or devices from an organization:

1. In the navigation pane, under the Hardware section, click Devices.

2. From the Devices content pane, right-click the device you want to unregister from an organization, and select Unregister Devices from Organization.

You can also Ctrl-Click or Shift-Click on multiple devices if you want to unregister multiple devices at the same time.

3. Confirm that you want to unregister the device or devices by clicking OK.

4. In the OK dialog box, type YES and click OK.

The devices are unregistered with the organizations. The RiskBand devices will no longer display the organization’s prefix. They will only display a registration code.

Decommissioning Devices

To decommission a device:

1. In the navigation pane, under the Hardware section, click Devices.

2. From the Devices content pane, right-click the device you want to decommission and select Decommission Device.

3. Confirm that you want to decommission the device clicking OK.

4. In the Confirm dialog box, type YES and click OK.

5. In the Last Chance dialog box, type YES and click OK.

The device is decommissioned and removed from the Devices content pane.

Modifying Devices

To modify the configuration of a device:

1. In the navigation pane, under the Hardware section, click Devices.

2. From the Devices content pane, right-click the device you want modify and select Modify Device.

The Modify Device dialog box appears. The dialog contains the following modifiable drop-down menus:

Table 31:    Modifiable drop-down menus in Modify Device Dialog Box

Field

Description

Division

From the drop-down menu, select the division you want to move the device to.

Group

From the drop-down menu, select the group you want to move the device to.

CLI Enabled

Enabled or Disabled.

Force Firmware Build

From the drop down menu, select the version of firmware you want to download to the device.

By the default, device firmware version is managed by policy.

Debug Modules

Enabled or Disabled. In the field to the right . . .??

Log Call-Home Requested

Disabled by default. Changing this value to Enabled will cause the device to upload logs to the RiskBand ARIES Manager for the previous number of hours specified in the field to the right. The maximum number of hours you can request in 240.

Caution: Uploading logs will slow the performance of the RiskBand device. On a device that is uploading logs, emergencies can still be triggered by the device, but there can be a delay of one or two minutes.

GPS Call-Home Requested

Disabled by default. Changing this value to Enabled will cause the device to call-home with all the GPS coordinates it has currently collected.

3. Modify the drop-down menus as needed, then click OK.

The device information is modified.

Forcing a Firmware Version Down to a Device (System Admin Only)

 

Caution:   Forcing a firmware version down to a device will render the device inoperable during the update process.

To force a firmware build to a device:

1. Login in to the RiskBand ARIES Manager.

2. In the navigation pane, under the Hardware section, click Devices.

3. From the Devices content pane, right-click the device whose firmware you want to update and select Modify Device.

The Modify Device dialog box appears.

4. Using the drop-down menu on the Force Firmware Build field, select the firmware version you want to download to the device.

5. Click OK.

A message is sent to the device to inform it that there is a firmware build version it should update to.

Requesting that a Device Upload Logs (System Admin Only)

 

Caution:   Uploading logs will slow the performance of the RiskBand device. On a device that is uploading logs, emergencies can still be triggered by the device, but there can be a delay of one or two minutes.

 

Note:   Additional data charges may accrue when a device uploads logs to the RiskBand ARIES Manager.

To request that a device upload logs:

1. In the navigation pane, under the Hardware section, click Devices.

2. From the Devices content pane, right-click the device you want have upload logs and select Modify Device.

The Modify Device dialog box appears.

3. Using the drop-down menu, change the Log Call-Home Requested setting to Enabled.

4. Limit the number of logs to upload by specifying a maximum age for the logs.

5. Click OK.

A warning displays advising you that while uploading logs the device cannot register and emergency and that data charges may be incurred during the upload.

6. Type YES to confirm the log upload and click OK.

7. The request is sent to the device to upload it’s logs.

Modifying Organizational Hierarchy for Devices

 

Note:   If a device is currently assigned to a user, you can not change the device’s location in the organizational hierarchy. You must first unassign the user from the device.

 

Note:   You cannot move a device into a different organization. You can only change the Division and Group that a device resides in.

To modify the location of a device in an organization’s hierarchy:

1. In the navigation pane, under the Hardware section, click Devices.

2. From the Devices content pane, right-click the device you want to move and select Modify Organization Hierarchy.

You can also Ctrl-Click or Shift-Click on multiple devices if you want to move multiple users at the same time.

The Modify Organizational Hierarchy dialog box appears.

3. Click the drop-down arrow to the right of the Division field and select the new Division.

4. Click the drop-down arrow to the right of the Group field and select the new Division

5. Click OK.

The devices location in the organization’s hierarchy is changed. The change is reflected in the Devices content pane.

Viewing Devices

To view the configuration of a device:

1. In the navigation pane, under the Hardware section, click Devices.

2. From the Devices content pane, right-click the device you want modify and select View Device.

The View Device dialog box appears.

3. After you are finished viewing the information about the Device, click Close.

The View Device dialog box closes.

Delegating a Device

 

Note:   To delegate devices the following conditions must be met:

    The devices being delegated must be registered to an Organization.

    That Organization needs to have joined GEOS Fusion. (See Joining GEOS Fusion)

    The devices being delegated cannot reside in any Divisions or Groups within that organization.

To delegate a device to GEOS Fusion:

1. In the navigation pane, under the Hardware section, click Devices.

2. From the Devices content pane, right-click the device you want to delegate and select Delegate Device.

You can also Ctrl-Click or Shift-Click on multiple devices if you want to delegate a group of devices at the same time.

The Delegate Device dialog box appears.

3. Click OK.

The device or devices are delegated to GEOS Fusion. In the Devices content pane, the Delegated column for the devices is updated to “Yes.”

Un-Delegating a Device

To un-delegate a device from GEOS Fusion:

1. In the navigation pane, under the Hardware section, click Devices.

2. From the Devices content pane, right-click the device you want to un-delegate and select Un-Delegate Device.

You can also Ctrl-Click or Shift-Click on multiple devices if you want to un-delegate a group of devices at the same time.

The Un-Delegate Device dialog box appears.

3. Click OK.

The device or devices are un-delegated from GEOS Fusion. In the Devices content pane, the Delegated column for the devices is updated to “No.”

Triggering Emergencies Remotely

In normal use, emergencies are triggered when a user pushes the alarm button on his or her RiskBand device. However, it is possible to trigger an emergency on a device or devices using the RiskBand ARIES Manager. Whether triggered remotely or trigger manually on the device, all emergencies function the in the same way.

To trigger an emergency remotely:

1. In the navigation pane, click Devices.

2. In the Devices content pane, right-click the device you want to remotely trigger the emergency on.

You can also Ctrl-Click or Shift-Click on multiple devices if you want to trigger emergencies on multiple devices at the same time.

3. Select Trigger Emergency Remotely

The Trigger Emergency Remotely dialog box appears.

4. Confirm you want to trigger the emergency by clicking OK.

On its next call home operation, the device will trigger an emergency.

 

Note:   The emergency will register in the RiskBand ARIES Manager immediately. However, there will be a delay before the device itself enters the emergency state.

Tracking Devices

If a device is configured to send GPS coordinates to RiskBand servers, you can view the coordinates that have been sent, or, in other words, you can track where the device has been.

 

Note:   There is a similar option called Track User. For more details on this option see Tracking Users.

To track a device:

1. In the navigation pane, click Devices.

2. From the Devices content pane, right-click the device you want to track and select Track Device.

The Track Users and Devices screen displays, which looks something like this:

Figure 12:   Track Assigned Devices Screen

trackUsersAndDevices.png

Sending Action Messages to a Device

 

Note:   A device must be assigned to a user in order to send an action message to the device.

To send an action message from the Devicescontent pane:

1. In the navigation pane, click Devices.

2. In the Device content pane, right-click the device you want to send an action message to and select Send Action Message.

You can also Ctrl-Click or Shift-Click on multiple devices if you want to send messages to multiple devices at the same time.

The Send Action Message dialog box appears.

3. From the Type drop-down menu, select the type of message you want to send.

    Emergency — The device will make Alert vibration pattern and the Refresh sound pattern every 15 seconds until the message is read. All emergency messages are displayed before any urgent or informational messages. Additional SMS texting charges may accrue for emergency messages.

    Urgent — All urgent action messages are displayed before any informational messages. The device does not make any sound or vibrate when it receives an urgent message. Additional SMS texting charges may accrue for emergency messages.

    Informational — The device does not make any sound or vibrate when it receives an informational message.

4. In the Message field, enter the text of the action message.

Action messages are limited to 160 characters.

5. Click OK.

6. If you are sending an Emergency or Urgent message, a dialog box appears advising you that additional SMS texting charges may be applied to your account.

7. Click OK.

The action message is sent to the selected device or devices.

Assigning Devices

To assign a device to a user:

1. In the navigation pane, click on Devices.

2. From the Devices content pane, right-click the device you want to assign and select Assign Device.

The Assign Device dialog box appears.

3. From the User drop-down menu, choose the user you want to assign the device to.

4. Click OK.

The device is assigned to the user.

Uassigning Devices

To unassign a device or devices from a user or users:

1. In the navigation pane, under the Hardware section, click Devices.

2. From the Devices content pane, right-click the device you want to unassign and select Unassign Device.

You can also Ctrl-Click or Shift-Click on multiple devices if you want to unassign multiple devices at the same time.

3. Confirm that you want to unassign the device or devices by clicking OK.

The device or devices are unassigned. They return to an unassigned state, and they will now display the organization prefix.