About Action Messages

Clicking the Action Messages icon in the navigation pane, displays the Action Messages content pane. This screen displays all the messages that have been sent.

The following actions are available for Action Messages:

    Sending Action Messages

    Viewing Full Messages

Sending Action Messages

 

Note:   A user must be assigned a device in order to send an action message to the user.

To send an action message from the Action Messages content pane:

1. In the navigation pane, under the Action Messages section, right-click Action Messages and select Send Action Message.

The Send Action Message dialog box appears.

2. From the Type drop-down menu, select the type of message you want to send.

    Emergency — The device will make Alert vibration pattern and the Refresh sound pattern every 15 seconds until the message is read. All emergency messages are displayed before any urgent or informational messages. Additional SMS texting charges may accrue for emergency messages.

    Urgent — All urgent action messages are displayed before any informational messages. The device does not make any sound or vibrate when it receives an urgent message. Additional SMS texting charges may accrue for emergency messages.

    Informational — The device does not make any sound or vibrate when it receives an informational message.

3. In the Message field, enter the text of the action message.

Action messages are limited to 160 characters.

4. Click OK.

5. If you are sending an Emergency or Urgent message, a dialog box appears advising you that additional SMS texting charges may be applied to your account.

6. Click OK.

Viewing Full Messages

To view the full text of an action message that has been sent:

1. In the navigation pane, under the Users section, click Action Messages.

The Action Messages content pane appears.

2. From the Action Messages content pane, right-click the row that contains the action message you want to view and select View Full Message.

viewFullActionMessage.png

The View Full Message dialog appears.

viewFullActionMessageInfo.png

3. After viewing the message, click Close.

The View Full Message dialog box closes.