The following actions are available for Users:
• Sending Training Reminder Email
• Modifying Organizational Hierarchy for Users
• Auto-Assigning Devices to Users
• Unassigning Devices from Users
The Create User wizard walks you through the steps of creating a RiskBand user. It consists of the following information about the user on the following screens:
• Select New User Types and Organization — Select the type of user you want to create. If you select Administrator, then the user created will not be able to be assigned to a device. Device users can be administrators, but by default, they are not. If you are unsure as to which type of device user (GEOS vs non-GEOS) to create, leave the default, automatic selection.
• Enter Basic User Information — Enter basic information for the user to create. Once you continue, a user account will be created. The user name and password will be emailed to the new user.
• Enter Device User Information — Enter information required to assign a RiskBand to the user to create.
• Enter GEOS Device User Information — Enter information required to assign a RiskBand using a GEOS-backed emergency response policy to the user to create.
• Configure Emergency Contacts— Configure emergency contacts for the user. Any additions, modifications, and deletions made on this screen will be committed immediately.
• Configure Permissions — Configure permissions for the user. Any additions, modifications, and deletions made on this screen will be committed immediately.
• Photos — Upload photos for the user.
To create a user with the RiskBand ARIES Manager:
1. In the navigation pane, under the User section, right-click Users and select Create User.
The Create User dialog displays the Select New User Type and Organization screen. This screen contains the following components.
2. Choose the options from the drop-down menus on the screen, and after you are finished click Next.
The Create User wizard displays the Enter Basic User Information screen. This screen contains the following components.
3. Enter the information in the fields on the screen, and after you are finished click Next.
4. Confirm that you want to make changes to the system by clicking OK.
The user is created, and the system sends an email to user that contains the user’s system login credentials. This email will additionally contain the text that was entered in the “Email Invitation Message Body” field of the New Users tab when the organization was created.
A welcome text message is also sent to the telephone number that was entered. If the user does not receive the text message, it may be because the telephone number was entered incorrectly or because the telephone is not capable of receiving text messages.
If you are creating an system administrator, skip to step 10.
The Create User wizard displays the Enter Device User Information screen. This screen contains the following components.
5. Enter the information in the fields on the screen, and after you are finished click Next.
6. Confirm that you want to make changes to the system by clicking OK.
The Create User wizard displays the Enter GEOS Device User Information screen. By default the top field is set to Not Defined. If you are creating a non-GEOS user, skip to step 8.
If you set the top field to Specify GEOS emergency contact information, then the following fields are displayed.
7. Enter the information in the fields on the screen, and after you are finished click Next.
8. Confirm that you want to make changes to the system by clicking OK.
The Create User wizard displays the Configure Permissions screen.
If you are creating a device user, you can click Next without assigning any additional permissions. Most device users do not required additional organizational permissions.
If you click Add, the Add Permission dialog displays which is a drop-down list of permissions. The permissions available depend on the type of user you are adding permissions to. RiskBand Organizational Administrator Permissions describes the permissions available to users within organizations, either administrative users or device users.
Component |
Description |
Super Administrator |
The super administrator has all the permissions assigned by default except for Access Device Phone Numbers and Receive Emergency Notifications, which can be added to the user later if desired. |
Emergency Response Policy Administration |
The rights to create and modify Emergency Response Policies. |
Manage Users |
The rights to create, modify, and delete user. Also receives rights to manage user photos, reset user passwords, and to view users. |
Manage User Photos |
The rights to view, upload, or delete user photos. Also receives rights to view user. |
Reset User Passwords |
The rights to reset user passwords in the organization. Also receives rights to view user. |
Send Action Message |
The rights to send messages to devices users within the organization. Also receives rights to view user. |
Delete Users |
The rights to delete users from the organization. Also receives rights to view user. |
Assign Devices to Users |
The rights to assign devices to users within the organization. Also receives rights to view user. |
Unassign Devices from Users |
The rights to unassign devices from users with the organization. Also receives rights to view user. |
Register Devices to Organization |
The rights to register devices to the organization. |
Modify Device Membership to Organization |
The rights to move a device between divisions and groups within an organization. |
Resolve and Close Emergencies |
The rights to resolve and close active emergencies. Also receives rights to view users and view emergencies. |
View Emergencies |
The rights to view any active or closed emergencies in an organization. |
Receive Emergency Notifications |
Sends the user notifications whenever an emergency is registered in the user’s organization. |
Access Device Phone Numbers |
The rights to access the telephone numbers associated with devices. |
Track Users |
The rights to view a user’s GPS coordinates. |
Manage Geo Fences |
The rights to create and modify geofence definitions for a division. |
Trigger Emergencies Remotely |
The rights to trigger an emergency on a device from theRiskBand ARIES Manager. |
View Users |
The rights to view all users in an organization. |
View Devices |
The rights to view all devices in an organization. |
Billing |
The rights to view billing information for devices and licenses. |
RiskBand System Administrator Permissions describes the permissions available to system administrator, which are users who do not belong to any organization.
Component |
Description |
Super Administrator |
These are owner permissions. |
Policy Administration |
The rights to create, modify, and delete policies. |
Organization Administration (View) |
The rights to view organizations . |
Organization Administration (Standard Admin) |
The rights to create, modify, and delete organizations, divisions, and groups. |
Organization Administration (Policy Admin) |
The rights to create, modify, and delete policies within an organizaon. |
Organization Administration (Password Reset) |
The ability to reset passwords in an organization. |
Organization Administration (Super Admin) |
All the rights to administer organizations within the system. |
Organization Administration (Delete Org) |
The rights to delete organizations. |
Organization Administration (Force Delete Org) |
The rights to delete an organization from the system. |
Training Administration |
The rights to add, modify, assign, and delete training modules. |
View Devices and Device Attributes |
The rights to view devices and any attributes associated with those devices. |
Create Device Attributes |
The rights to add device attributes to devices during the manufacturing process. |
Device Administration |
The rights to create, modify, and delete devices in the system. |
Device Firmware Administration |
The rights to upload and delete firmware builds to the system. |
Device Deletion |
The rights to decommission a device from the system. |
Device Log Download Access |
The rights to request that devices upload logs to the RiskBand ARIES Manager. |
Device Phone Numbers |
The rights to view the telephone numbers assigned to devices. |
Device Registration |
The rights to register devices to organizations. |
Device PCBA Manufacturer |
The rights to perform initial device creation task. |
Device Final Assembly Manufacturer |
The rights to run final assembly tests on devices. |
GUI Build Administration |
The rights to upload and delete versions of the RiskBand ARIES Manager GUI to the system. |
Close Active Emergencies |
The rights to close active emergencies in the system. |
Trigger Emergencies Remotely |
The rights to trigger emergencies on devices. |
Billing |
The rights to manage feature licenses and view details related to billing. |
9. After assigning the desired permissions to the user, click OK.
The user is assigned the permissions. If desired, repeat the steps above to assign more permissions.
10. After you have assigned all the necessary permissions to the user, click Next.
The Create User dialog displays the Photos screen. On this screen you can upload photos of the user or photos pertinent to the user.
11. If you want to add a photo, click the more icon to the right of the Photo field and navigate to the location of the photo and select it, and then click Open.
If desired, repeat these steps to upload additional photos. You can upload a maximum of six photos. The maximum size of is 1 MB (1,048,576 bytes).
After you have completed uploading photos, click Finish.
The user is created and is displayed in the content pane of the User Screen.
If desired, an organizational administrator can import a list of users from a CSV file. In the CSV file each user is listed on a single line and specific user information is separated by commas.
The following 31 fields are represented in CSV file
• Username
• First Name
• Last Name
• Division
• Group
• Phone
• Gender
• Citizenship
• DOB
• Manager
• Custom All-Clear
• Custom Duress
• Notes
• Life-Saving Notes
• Metadata
• User Emergency Contact Information-Phone
• User Emergency Contact Information-Email
• User Emergency Contact Information-Address
• User Emergency Contact Information-City
• User Emergency Contact Information-State
• User Emergency Contact Information-ZIP
• User Emergency Contact Information-Country
• Emergency Contact 1 Name
• Emergency Contact 1 Phone
• Emergency Contact 1 Email
• Emergency Contact 1 Address
• Emergency Contact 2 Name
• Emergency Contact 2 Phone
• Emergency Contact 2 Email
• Emergency Contact 2 Address
Information can be left blank by inserting nothing between the commas. For example, the minimum user information than can be imported is Username, First Name, and Last Name. A line to accomplish this might look something like this:
pparker,Peter,Parker,,,,,,,,,,,,,,,,,,,,,,,,,,,,
In CSV format, here are two examples —one generic and one specific—of lines in the CSV file that use all the entries supported with the Import User function:
<Username>,<FirstName>,<LastName>,<Division>,<Group>,<Email>,<Phone>,<Gender>,<Citizenship>,<Date of Birth>,<Manager>,<Custom All-Clear Passphrase>,<Custom Duress Passphrase>,<Notes>,<Life-Saving Notes>,<Metadata>,<User Emer Contact Info-Phone>,<User Emer Contact Info-Email>,<User Emer Contact Info-Address>,<User Emer Contact Info-City>,<User Emer Contact Info-State>,<User Emer Contact Info-ZIP>,<User Emer Contact Info-Country>,<Emer Contact One Name>,<Emer Contact One Phone>,<Emer Contact One Email>,<Emer Contact One Address>,<Emer Contact Two Name>,<Emer Contact Two Phone>,<Emer Contact Two Email>,<Emer Contact Two Address>
rsmith,Roberta,Smith,Division1,Group1,rsmith@acmeinc.com,555-555-5555,FEMALE,USA,8/8/2000,bbrown,custom all-clear,custom-duress,Notes,Life Saving Notes rsmith,metadata,555-111-5555,roberta.smith@acmeinc.com,251 Highway 37,Casper,WY,82601,USA,Mrs. Smith,555-111-5554,mrsgreen@homesweethome.com,12345 High St.,Mr. Smith,555-111-5553,mrgreen@homesweethome.com,12345 High St.
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Note: A spreadsheet template is available from RiskBand support that can facilitate the creation of a CSV file for a long list of users. |
To import users from a CSV file:
1. In the navigation pane, under the User section, right-click Users and select Import User.
The Import User dialog box appears.
2. Click the more icon to the right of the CSV File field and navigate to and select the .csv file you want to import.
3. Enable or disable the Send Email Invite for the users you are about to create. If you leave this enabled, you will need to ensure that every user on every line has a valid email address specified.
4. Enable or disable the Send SMS Invite for the users you are about to create. If you leave this enabled, you will need to ensure that every user on every line has a valid telephone number specified.
5. Click OK.
The .csv file is processed and the users are created.
Be aware of the following constraints on the Import User function:
• This feature is only available to users with organizational permissions to Manage Users.
• CSV entries cannot exceed field length limits. For details on field lengths, see Creating Users.
• Gender must be entered in all capital letters
• If you specify Divisions and Groups they must already exist in ARIES.
• If you specify a manager for a user, that manager must already exist in ARIES.
• If Send Email Invite is enabled, you must include an email address for the user.
• If Send SMS Invite is enabled, you must include a telephone number for the user.
• The Metadata entry is reserved. Unless directed otherwise by RiskBand support, you will leave this field blank.
To modify user information:
1. In the navigation pane, under the User section, click Users.
2. From the Users content pane, right-click the user you want modify and select Modify User.
The Modify User dialog box appears which contains the following tabs:
• General — Field descriptions for this screen can be found in these tables or sections
– Components of Select New User Type and Organization
– Components of Enter Basic User Information.
– For information on Suspended users see Suspending Users
– For information on managing user photos see Managing User Photos.
• Device User — Field descriptions for this screen can be found in Components of Enter Device User Information.
• GEOS Emergency Contact — Field descriptions for this screen can be found in Components of Enter GEOS Emergency Contact Information.
• Permissions — Clicking Manage on this tab launches the Manage Permissions dialog box. From this screen, you can Add or Remove permissions. For more information on managing permissions, see Managing User Permissions.
• Training — This screen displays the training that has been assigned to this user. No changes can be made on this screen. To change course assignments for this user, you will need to edit the assignment in the Modify Course dialog box. See Modifying Training Courses.
3. Modify the fields in the Modify User dialog as needed, then click OK.
The user information is modified.
When you suspend a user, the user’s rights to login in to the RiskBand ARIES Manager are removed. If a device is assigned to that user, it will continue working. The user will still be able to receive messages and generate emergencies.
To suspend a user:
1. In the navigation pane, under the User section, click Users.
2. From the Users content pane, right-click the user you want to suspend and select Modify User.
3. From the Suspended drop-down menu select YES and click OK.
The user’s access to the RiskBand ARIES Manager is suspended.
To view a user:
1. In the navigation pane, under the User section, click Users.
2. From the Users content pane, right-click the user you want to view and select View User.
The View User dialog box appears which contains the following tabs:
• General — Field descriptions for this screen can be found in these tables or sections
– Components of Select New User Type and Organization
– Components of Enter Basic User Information.
– For information on Suspended users see Suspending Users
– For information on managing user photos see Managing User Photos.
• Device User — Field descriptions for this screen can be found in Components of Enter Device User Information.
• GEOS Emergency Contact — Field descriptions for this screen can be found in Components of Enter GEOS Emergency Contact Information.
• Permissions — Clicking Manage on this tab launches the Manage Permissions dialog box. From this screen, you can Add or Remove permissions. For more information on managing permissions, see Managing User Permissions.
• Training — This screen displays the training that has been assigned to this user. No changes can be made on this screen. To change course assignments for this user, you will need to edit the assignment in the Modify Course dialog box. See Modifying Training Courses.
3. After you have finished viewing user information, click Close.
The View User dialog box closes.
To delete a user:
1. In the navigation pane, under the User section, click Users.
2. From the Users content pane, right-click the user you want to delete and select Delete User.
You can also Ctrl-Click or Shift-Click on multiple users if you want delete multiple users at the same time.
3. Confirm that you want to delete the user by clicking OK.
4. In the Confirm dialog box, type YES and click OK.
The user is deleted.
You can reset a user password in two ways:
• Automatically generate a new password and email it to a user.
• Manually reset a password (and no email is sent).
Generating Passwords Automatically
To generate a new password for a user automatically:
1. In the navigation pane, under the User section, click Users.
2. From the Users content pane, right-click the user whose password you want to reset and select Reset Password.
The Reset Password dialog box appears.
3. In the Reset Password dialog box, in the Mode field, Generate Password and Email User is selected by default.
4. Click Reset Password.
The user’s password is reset and an email containing the new password is sent to the user’s email address.
To reset a password manually:
1. In the navigation pane, under the User section, click Users.
2. From the Users content pane, right-click the user whose password you want to reset and select Reset Password.
The Reset Password dialog box appears.
3. From the Mode drop-down menu, select Manually Set New Password.
4. In the New Password field, enter the New Password.
5. In the Confirm Password field, enter the new password again.
6. Click Reset Password.
The user’s password is reset.
Sending Training Reminder Email
If users have been assigned required training, you can send emails to them reminding them of the training courses they are required to complete.
To send training reminder emails:
1. In the navigation pane, under the User section, click Users.
2. From the Users content pane, right-click the user you want to send a reminder email to and select Send Training Reminder Email.
You can also Ctrl-Click or Shift-Click on multiple users if you want send multiple reminders at the same time.
3. Confirm that you want to send the email or emails by clicking OK.
The reminder emails are sent.
Modifying Organizational Hierarchy for Users
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Note: If a user currently has a device assigned, you can not change the user’s location in the organizational hierarchy. You must first unassign the device from the user. |
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Note: You cannot move a user into a different organization. You can only change the Division and Group that a user resides in. |
To modify the location of a user in an organization’s hierarchy:
1. In the navigation pane, under the User section, click Users.
2. From the Users content pane, right-click the user you want to move and select Modify Organizational Hierarchy.
You can also Ctrl-Click or Shift-Click on multiple users if you want to move multiple users at the same time.
The Modify Organizational Hierarchy dialog box appears.
3. Click the drop-down arrow to the right of the Division field and select the new Division.
4. Click the drop-down arrow to the right of the Group field and select the new Division
5. Click OK.
The user’s location in the organization’s hierarchy is changed. The change is reflected in the Users content pane.
To manage user permissions:
1. In the navigation pane, under the Users section, click Users.
2. From the Users content pane, right-click the user whose permissions you want to change and select Manage Permissions.
The Manage Permissions dialog box appears.
If you click Add, the Add Permission dialog displays which is a drop-down list of permissions. The permissions available depend on the type of user you are adding permissions to. RiskBand Organizational Administrator Permissions describes the permissions available to users within organizations, either administrative users or device users.
Component |
Description |
Super Administrator |
The super administrator has all the permissions assigned by default except for Access Device Phone Numbers and Receive Emergency Notifications, which can be added to the user later if desired. |
Emergency Response Policy Administration |
The rights to create and modify Emergency Response Policies. |
Manage Users |
The rights to create, modify, and delete user. Also receives rights to manage user photos, reset user passwords, and to view users. |
Manage User Photos |
The rights to view, upload, or delete user photos. Also receives rights to view user. |
Reset User Passwords |
The rights to reset user passwords in the organization. Also receives rights to view user. |
Send Action Message |
The rights to send messages to devices users within the organization. Also receives rights to view user. |
Delete Users |
The rights to delete users from the organization. Also receives rights to view user. |
Assign Devices to Users |
The rights to assign devices to users within the organization. Also receives rights to view user. |
Unassign Devices from Users |
The rights to unassign devices from users with the organization. Also receives rights to view user. |
Register Devices to Organization |
The rights to register devices to the organization. |
Modify Device Membership to Organization |
The rights to move a device between divisions and groups within an organization. |
Resolve and Close Emergencies |
The rights to resolve and close active emergencies. Also receives rights to view users and view emergencies. |
View Emergencies |
The rights to view any active or closed emergencies in an organization. |
Receive Emergency Notifications |
Sends the user notifications whenever an emergency is registered in the user’s organization. |
Access Device Phone Numbers |
The rights to access the telephone numbers associated with devices. |
Track Users |
The rights to view a user’s GPS coordinates. |
Manage Geo Fences |
The rights to create and modify geofence definitions for a division. |
Trigger Emergencies Remotely |
The rights to trigger an emergency on a device from theRiskBand ARIES Manager. |
View Users |
The rights to view all users in an organization. |
View Devices |
The rights to view all devices in an organization. |
Billing |
The rights to view billing information for devices and licenses. |
RiskBand System Administrator Permissions describes the permissions available to system administrator, which are users who do not belong to any organization.
3. After assigning the desired permissions to the user, click OK.
The user is assigned the permissions. If desired, repeat the steps above to assign more permissions.
4. After adding or removing permissions, click Close.
The user’s permissions are changed.
To manage a user’s photos:
1. In the navigation pane, under the Users section, click Users.
2. From the Users content pane, right-click the user whose photos you want to manage and select Manage User Photos.
The Manage User Photos dialog box appears. From this screen you view user photos or you can upload additional user photos. The maximum size of a photo is 1 MB (1,048,576 bytes).
3. To upload a user photo, click Upload Photo.
The Upload User Photo dialog displays.
4. Click the more icon to the right of the Photo field and navigate to the location of the photo and select it, and then click Open.
5. Optionally, you can enter a description of the photo (maximum 512 characters).
6. Optionally, you can set the Make Primary drop-down to Yes to make the photo the primary photo that displays for the user during an emergency.
7. Click OK.
The user photo is uploaded.
8. Click Close.
To view that training courses assigned to, or completed by, a user:
1. In the navigation pane, under the Users section, click Users.
2. From the Users content pane, right-click the user whose training course information you want to view and select View Training Courses.
The View Training Courses dialog box appears. Click the up and down arrows to scroll through the training courses assigned to the user.
3. After you have finished viewing the information, click Close.
The View Training Courses dialog box closes.
Depending on the power management policy that has been assigned to a RiskBand device, the transmission gap between GPS coordinates may be significant. However, it is possible to remotely signal the device to send all the collected GPS information immediately.
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Warning: Notifications from RiskBand servers to devices are sent as SMS text messages. Additional charges may accrue to your account by sending these notifications. |
To force the RiskBand device to “call home” with all stored GPS coordinates:
1. In the navigation pane, under the Users section, click Users.
2. From the Users content pane, right-click the user whose device you want to call home with GPS coordinates and select Force GPS Call Home Now.
You can also Ctrl-Click or Shift-Click on multiple users if you want force multiple devices to call home at the same time.
The Force GPS Call Home Now dialog box appears.
3. Click OK to confirm that you want the device to call home with all its GPS coordinates.
4. Confirm that you want to proceed by clicking OK.
The command to call home with GPS coordinates is sent to the device or devices of the users selected.
If a user’s device is configured to send GPS coordinates to RiskBand servers, you can view the coordinates that have been sent, or, in other words, you can track where the user has been.
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Note: There is a similar option call Track Device. For more details on this option see Tracking Devices. |
To track a user:
1. In the navigation pane, under the User section, click Users.
2. From the Users content pane, right-click the user you want to track and select Track User.
The Track Users and Devices screen displays, which looks something like this:
Figure 1: Track Assigned Devices Screen
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Note: You can only send action messages to users who have a RiskBand device assigned to them. |
Using the RiskBand ARIES Manager, you can send messages to users.
To send an action message to a user or users:
1. In the navigation pane, under the Users section, click Users.
2. From the Users content pane, right-click the user to whom you want to send an action message to and select Send Action Message.
You can also Ctrl-Click or Shift-Click on multiple users if you want to send messages to multiple users and the same time.
The Send Action Message dialog box appears.
3. From the Type drop-down menu, select the type of message you want to send.
• Emergency — The device will make Alert vibration pattern and the Refresh sound pattern every 15 seconds until the message is read. All emergency messages are displayed before any urgent or informational messages. Additional SMS texting charges may accrue for emergency messages.
• Urgent — All urgent action messages are displayed before any informational messages. The device does not make any sound or vibrate when it receives an urgent message. Additional SMS texting charges may accrue for emergency messages.
• Informational — The device does not make any sound or vibrate when it receives an informational message.
4. In the Message field, enter the text of the action message.
Action messages are limited to 160 characters.
5. Click OK.
6. If you are sending an Emergency or Urgent message, a dialog box appears advising you that additional SMS texting charges may be applied to your account.
7. Click OK.
The action message is sent to the selected users.
Auto-Assigning Devices to Users
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Note: You can select multiple users to auto-assign multiple devices with the same operation. Users that are already assigned a device will not be assigned a new device or an additional device. |
In the RiskBand system, users are assigned to either Organizations, Divisions, or Groups. In order to auto-assign devices to users, there must be unassigned devices at the same level in the organization.
The exception to this, is for users and devices that reside in Divisions where “Allow Devices to be Inherited by Groups” has been enabled. In these Divisions users in any groups within the division can be assigned any unassigned devices in the group or division level.
For example, in fig xx, devices at the organization level (org-1, org-2, org-3) can only be assigned to users at the organization level. In Division A, which has Allow Devices to be Inherited by Groups enabled, any users in Division A or Group 1 or Group 2 can be assigned divA devices. For users in Group 2, the G2 devices will be assigned first, and then divA devices will be assigned. In Division B, where device inheritance is disabled, only users at the Division B level or in the Night Group can be auto-assigned devices.
Figure 2: Example of Device Inheritance by Groups
To auto-assign a device to a user:
1. In the navigation pane, under the Users section, click Users.
2. From the Users content pane, right-click the user to whom you want to auto-assign a device, and select Auto-Assign Devices to Users.
You can also Ctrl-Click or Shift-Click on multiple devices if you want to auto-assign multiple devices at the same time.
3. Confirm that you want to auto-assign the device or devices by clicking OK.
The device or devices are assigned. They will now display the login name of the user they are assigned to.
Unassigning Devices from Users
To unassign a device or devices from a user:
1. In the navigation pane, under the Users section, click Users.
2. From the Users content pane, right-click the user whose device you want to unassign, and select Unassign Devices from Users.
You can also Ctrl-Click or Shift-Click on multiple users if you want to unassign multiple devices at the same time.
3. Confirm that you want to unassign the device or devices by clicking OK.
The device or devices are unassigned. They return to an unassigned state, and they will now display the organization prefix.