Lost Devices

In the event that a device is lost, take the following steps:

1. Use the Track Device feature to attempt to identify the location of the device (see Tracking Devices).

2. If the device cannot be tracked, unassign the device from the user (see Uassigning Devices).

3. If you feel the device may be found within a reasonable period of time, leave the device in the unassigned state.

4. When you are confident that the device will not be found, send an email to support@riskband.com requesting that the device be decommissioned. Include the serial number of the device in the request. After RiskBand has decommissioned the device no more data charges will accrue for that device.