About Active Emergencies

When an emergency is activated by a RiskBand device, the emergency will display in the Active Emergencies content pane. Clicking the Active Emergencies icon in the navigation pane under the User section, displays the Active Emergencies content pane which will show all the active emergencies in the your organization.

The following actions are available for Active Emergencies:

    Closing an Emergency

    Viewing an Active Emergency

    Viewing Recent Photos from Emergencies

    Viewing GEOS Information

    Downloading Artifacts

    Downloading All Artifacts

 

Closing an Emergency

To close an active emergency:

1. In the navigation pane, under the Users section, click Active Emergencies.

The Active Emergencies content pane displays.

2. From the Action Messages content pane, right-click the row that contains the active emergency you want to close and select Close Emergency.

The Close Emergency dialog box appears.

3. In the Short Explanation field, enter a brief reason why the emergency is being closed. The reason may not be longer than 80 characters.

4. In the Detailed Explanation field, provide a full description regarding why or how the emergency was closed. The detailed explanation cannot be longer than 512 characters.

5. Click OK.

The emergency is closed and removed from the Active Emergencies content pane. A text message and an email are sent to the organization administrator informing him or her that the emergency is closed.

See also Adding Notes to Emergency Resolution Details. and Viewing Resolution Details.

Viewing an Active Emergency

To view an active emergency:

1. In the navigation pane, click Active Emergencies.

The Active Emergencies content pane displays.

2. From the Action Messages content pane, right-click the row that contains the active emergency you want to view and select View Emergency.

The View Emergency screen displays. An example of the View Emergency screen is shown in Figure 5.

is provided below.

There following buttons are active on the View Emergency screen:

    User Profile — This button launches the View User dialog box. For more information on the content of these tabs and fields see Viewing Users.

    User Photos — This button launches the Manage User Photos dialog box that will display any photos that have been uploaded for the user.

    Emergency Artifacts — This button displays the View Recent Photos dialog box which displays photos that have been uploaded from the RiskBand device during the emergency.

    Emergency Photos — This button launches a browser and displays the photos that have been uploaded from the RiskBand device during the emergency.

3. After viewing the information on the View Emergency screen, click Close.

The View Emergency dialog box closes.

Figure 5:   Example of View Emergency screen

viewEmergency.png

Viewing Recent Photos from Emergencies   

For either active or closed emergencies, you can view all the photos that were uploaded during the emergency.

To view the recent photos from an emergency:

1. In the navigation pane, click Active Emergencies or Closed Emergencies.

The Active Emergencies or Closed Emergencies content pane displays.

2. From the content pane, right-click the row that contains the emergency you want to view photos from and select View Recent Photos.

The View Recent Photos dialog box appears. An example of the View Recent Photos dialog box is shown in Figure 6.

3. After you have finished viewing photos from the emergency, click Close.

The View Recent Photos dialog box closes.

Figure 6:   Example of View Recent Photos Dialog Box

ViewAllPhotos.png

Viewing GEOS Information

If an emergency has been registered with GEOS, you can see what information GEOS has provided for either active or closed emergencies.

To view an GEOS information about an emergency:

1. In the navigation pane, click Active Emergencies or Closed Emergencies.

The Active Emergencies or Closed Emergencies content pane displays.

2. From the content pane, right-click the row that contains the emergency you want to view GEOS information for and select View GEOS Information.

The View GEOS Information dialog box appears. An example of the View GEOS Information dialog box is shown in Figure 7.

3. After you have finished viewing GEOS information from the emergency, click Close.

The View GEOS Information dialog box closes.

Figure 7:   Example of View GEOS Information Dialog Box

ViewGEOSinfo.png

Downloading Artifacts

To download an artifact from an active or closed emergency:

1. In the navigation pane, click Active Emergencies or Closed Emergencies.

The Active Emergencies or Closed Emergencies content pane displays.

2. From the content pane, right-click the row that contains the emergency you want to download an artifact from and select Download Artifact.

The Download Artifact dialog box appears.

3. From the Name drop-down menu, select the artifact you want to download.

4. In the Save To field, enter the path and file name that you want to save the artifact to.

Or click the more_icon00004.png icon and use the Save File dialog box to navigate to the folder where you want to save the artifact. Then, in the File Name field, type the file name you want to save the artifact to. Then click Save.

5. Click OK.

The artifact is saved to your local file system. A Windows Explorer screen opens to the directory location where the artifact was saved.

Downloading All Artifacts

To download all artifacts from an active or closed emergency:

1. In the navigation pane, click Active Emergencies or Closed Emergencies.

The Active Emergencies or Closed Emergencies content pane displays.

2. From the content pane, right-click the row that contains the emergency you want to download all artifacts from and select Download All Artifacts.

The Download All Artifacts dialog box appears.

3. In the Save To field, enter the path where you want to save the artifacts.

Or click the more_icon00005.png icon and use the Save File dialog box to navigate to the folder where you want to save the artifact. Then click Save.

4. Click OK.

The artifacts are saved to your local file system. A Windows Explorer screen opens to the directory where the artifacts were saved.